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Terms and Conditions

These terms of use (referred to below as "the Terms of Use") are applicable to all Resellers signed up with MS Distribution LLC.

Return Policy:

All warranty claims must be handled directly with the manufacturer.

You may return most (special order items excluded as well as discontinued items) new, unopened items within the first 30 days from the date of shipment from MS Distribution, for a credit memo on your MS Distribution account, less shipping cost, less 20% restocking fee.

Returns will only be accepted when they have been issued an RMA number.  Please do not write anything on the actual box.  Do not write the RMA number on the actual box, be sure to notate RMA number on shipping label.  

When Returning items, please ensure the equipment is packaged appropriately (as it was received) to ensure full credit is issued.  All items being returned are subject to an inspection and may be accepted or rejected at the discretion of the inspector.  

Items that are returned that have been determined to have been installed or used or missing hardware or parts, will not receive any credit.  Should a return be rejected by the inspector, you will be notified via email and you will have 30 days to determine course of action.  If no reply is received within 30 days, items will be disposed of accordingly and no credit will be given.

Credits are good for 2 years and will expire if not used.  Credits can only be used towards a purchase with MS Distribution.  Please indicate when placing a new order that you will be using the credit memo, otherwise the full amount of the order will be charged and cannot be refunded back if paying via credit card.

Warranty Disclaimer:

MS Distribution LLC, expressly disclaims all warranties either express or implied, including any implied warranty of merchantability or of fitness for a exacting purpose.  MS Distribution LLC,  shall have no liability to anyone for incidental or consequential damages or any other liability, loss or damage arising out of or related to the products.

All products are sold "AS IS". MS Distribution LLC does not make or provide warranty as to the performance of any products sold.

MS Distribution LLC is not responsible for system downtime, lost data, etc. This disclaimer by “MS Distribution LLC” in no means affects the terms of a manufacturer's warranty. All trademarks or service marks are property of their respective owners. All products come with the full manufacturer's warranty unless otherwise stated.

Please contact the manufacturer to arrange for the warranty handling of all defective products.  MS Distribution will assist Buyer on how and where to file a claim.

Additional Terms

  1. Payment must be made in U.S. dollars.  If account is on Credit Terms, see Credit Terms and Conditions.
  2. Any refunds on a credit card payment, for any reason (including cancellations), refund will be less 3% merchant processing charge. 
  3. Invoices are subject to late payment charges of 18% per year computed monthly after due date.
  4. All shipments are FOB Destination, Freight Prepaid & Add, unless using Buyer shipping account or Buyer arranging shipping, then FOB Origin, Freight Prepaid. If freight due is not shown on quote, it will be added to Invoice.
  5. When Customer shipping on their own account, claims for loss or damage in shipment must be made to the carrier by the Customer. 
  6. Loss or damage in shipment must be recorded by the Buyer through detailed reporting and or photographs and reported to Seller within 7 days of receipt of goods so Seller can file a claim with carrier or Buyer assumes liability for loss or damage of goods received.
  7. Minimum order of $100.00 (excluding shipping cost).  $25.00 fee added to all orders under $100.00.
  8. All product and services on this invoice will remain the property of MS Distribution and will be fully encumbered until full payment has been remitted.
  9. Customer agrees to pay such attorney’s fees and costs as are actually incurred for the collection of of past due amounts whether or not suit is instituted.
  10. Sales Quotes are valid for 7 days; subject to requote after 7 days. Unless informed different.
  11. If shipping quote supplied via email, it is valid for 7 days. Unless informed different.
  12. Purchase Orders / Orders can only have one ship to address, not multiple ship to addresses.  Separate Purchase Orders / Orders must be submitted for different ship to addresses.  
  13. Any vehicle console orders that include "free" filler plates and brackets are limited to a maximum of 10 "free" filler plates / brackets per console on Havis consoles.  Limited to a maximum of 6 "free" filler plates / brackets per console on Gamber Johnson consoles.  Filler Plates / Brackets cannot exceed the available space in a console.  Effective 11/1/2024.

 
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