These terms of use (referred to below as "the Terms of Use") are applicable to all Resellers signed up with MS Distribution LLC.
All warranty claims must be handled directly with the manufacturer.
You may return most (special order items excluded as well as discontinued items) new, unopened items within the first 30 days from the date of shipment from MS Distribution, for a credit memo on your MS Distribution account, less shipping cost, less 20% restocking fee.
Returns will only be accepted when they have been issued an RMA number. Please do not write anything on the actual box. Do not write the RMA number on the actual box, be sure to notate RMA number on shipping label.
When Returning items, please ensure the equipment is packaged appropriately (as it was received) to ensure full credit is issued. All items being returned are subject to an inspection and may be accepted or rejected at the discretion of the inspector.
Items that are returned that have been determined to have been installed or used or missing hardware or parts, will not receive any credit. Should a return be rejected by the inspector, you will be notified via email and you will have 30 days to determine course of action. If no reply is received within 30 days, items will be disposed of accordingly and no credit will be given.
Credits are good for 2 years and will expire if not used. Credits can only be used towards a purchase with MS Distribution. Please indicate when placing a new order that you will be using the credit memo, otherwise the full amount of the order will be charged and cannot be refunded back if paying via credit card.
MS Distribution LLC, expressly disclaims all warranties either express or implied, including any implied warranty of merchantability or of fitness for a exacting purpose. MS Distribution LLC, shall have no liability to anyone for incidental or consequential damages or any other liability, loss or damage arising out of or related to the products.
All products are sold "AS IS". MS Distribution LLC does not make or provide warranty as to the performance of any products sold.
MS Distribution LLC is not responsible for system downtime, lost data, etc. This disclaimer by “MS Distribution LLC” in no means affects the terms of a manufacturer's warranty. All trademarks or service marks are property of their respective owners. All products come with the full manufacturer's warranty unless otherwise stated.
Please contact the manufacturer to arrange for the warranty handling of all defective products. MS Distribution will assist Buyer on how and where to file a claim.